Forklifts of Minnesota, Inc. Receives Platinum Award!
July 2017 – Citing excellence in aftermarket service, Forklifts of Minnesota, Inc. has received the Platinum award from UniCarriers Americas Corporation (UCA) as part of its Aftermarket Excellence Program (AEP) Awards.The AEP is designed to reward and recognize dealers who have excelled in aftermarket parts & service. This year’s AEP Awards marks the first time Forklifts of Minnesota, Inc. received the Platinum award, which is the highest honor.
The Aftermarket Excellence Program challenges UCA dealers to achieve high performance benchmarks across eight unique categories, some of which include business planning, employee training, factory support, and customer satisfaction. Each category has a maximum point value that dealers can earn in order to reach four possible award levels: Bronze, Silver, Gold, or Platinum. The end-result provides the customer with the highest level of service and support, increased productivity, greater cost savings, increased satisfaction, and quality parts delivered when they are needed.
Dealers who achieved Platinum, Gold, Silver, or Bronze were rewarded for their efforts, which vary from aftermarket parts discounts to national recognition of their service.
“The AEP represents the very best in aftermarket service and Forklifts of Minnesota, Inc. has gone above and beyond in all areas this award stands for,” said Kevin Fick, Director, Aftermarket Sales, UniCarriers Americas.
First established in 1995 as the Service Excellence Program to provide dealers with tools to implement best-in-class principles covering technical and customer service practices, UniCarriers Americas Corporation enriched the program in 2014 as the Aftermarket Excellence Program with the inclusion of parts operations metrics to create a more comprehensive aftermarket program.
About Forklifts of Minnesota, Inc.
We are proud to say we have served businesses for more than 68 years. Since our inception, we’ve grown from a single-line dealership into the premier, new and used full-line material handling equipment provider for our territory – offering sales, rental, parts, service and training for numerous industries and businesses, big and small. Our growth and success can be attributed to solid business practices and hiring the best people in the material handling industry – successfully servicing a long list of satisfied customers.
No matter what our customers’ enterprises involves, one aspect remains the same – each have material handling tasks, and each should not have to worry about the equipment needed to carry out those duties. Forklifts of Minnesota is committed to delivering the very best in outfitting your unique requirements with the right equipment. Our expert sales representatives take the time to understand your business and identify the most efficient and effective solutions.
Forklifts of Minnesota makes it easy for businesses to choose us as their single source for material handling equipment. We back what we sell, service all brands, and carry a huge inventory of parts. We provide cost-effective forklift, boomlift, and scissorlift training courses to get the most out of your operators and equipment – safely. These courses satisfy OSHA and ANSI safety and training requirements.
We strive to satisfy our customer base with convenience and the ability to respond quickly to their requests. We employ the most knowledgeable people in material handling; 74+ local service technicians give us the ability to respond quickly to all service calls. Our goal is to take the worry out of that portion of your operation.
About UniCarriers Americas Corporation
UniCarriers Americas Corporation (UCA), a wholly owned subsidiary of UniCarriers Corporation, designs, manufactures and supports a complete line of material handling equipment that offers second-to-none reliability, higher productivity and lower total operational costs. UCA has seven factory-owned locations across Wisconsin and New England – Capital Equipment and Handling and New England Industrial Truck. UCA sells and supports UniCarriers-branded forklifts and supports legacy products under the Nissan Forklift, TCM, Atlet and Barrett brands. Headquartered in Marengo, Ill., UniCarriers Americas has a network of more than 130 authorized dealerships with nearly 250 locations across North, Central and South America. For more information, visit UniCarriersAmericas.com.